I call them to switch to their service for both TV and Internet. They schedule a service Tech to come out to my home on Saturday between 12 and 2 pm. I was home to make sure I would be there when they arrived. 2 PM no one arrived it was on Saturday I tried to call there service. There office was closed and no way to get a hold of anyone. Now I still waited to 4 PM still no call finally I got a call but it said un know number. I got a message they were at my service box again no one was even close to my home. I called them Monday morning asking what was the problem they told me I could not get service for TV in my area really. After they had schedule a appointment and there customer service people did not even know they could not give me these services. I wasted a whole Saturday waiting for these people. Their customer service is horrible do not waist your time. Now I know why they have such a low rating.