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2014-03-19T00:00:00
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cox customer service, seems to employ chimpanzees to handle customer complaints. I had cox security suite, with Mcafee antivirus for some time now. Mcafee anti virus did an automatic software update. The update caused my system to be unusable. Mcafee now uses too many resources. Anyway, tried to get Mcafee tech support to be aware of the problem, so that maybe they might fix the bugs. I was told to contact the cox security suite tech support team. That team is only equiped to handle guiding users throught the Mcafee settings, and do not provide feedback to Mcafee, for bug fixes. They also wont let me revert to older version of Mcafee that actually worked. no help at all. Complaints to customer service about the cox security suite team not being helpful, result in moron e-mail responses that had nothing to do with my complaint. Such as sugestions on how to deal with internet explorer issues. A reply to customer service pointing out I am complaining about Mcaffee, and the failure of the Cox tech support team to handle this, resulted in me getting directions on how to chat or call up the tech support team I was having issues with. What morons. Looks like I need to start shopping for an alternative solution for my internet service. The prices keep going up, and the customer service keeps going down. at the very least, I now need to replace the worhtless Mcafee anti virus with something that actually works. Cox touts free antivirus software, but all they offer is crappy Mcafee, and do not really support it. By the way, even the original developer of Mcafee antivirus(who sold his company to Intel), states the current programmers of Mcafee antivirus are putting out some horrible code, and poor proggramming.
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