Kristin and Dekota are an excellent customer service team with Ben Franklin Plumbing. Kristin was friendly and courteous during her call to notify me that Dekota was on his way to my residence. I've worked with Dekota before. His thorough troubleshooting skills uncovered the root cause of the issue. I got the warranty replacement part and specifically requested Dekota complete the replacement install. He researched the installation instructions and completed the replacement to perfection. We are extremely pleased with the results. I highly recommend Ben Franklin Plumbing for all plumbing related projects. Kristin and Dekota are your go to resources for a rewarding customer experience.