Julia is great - she listens well and gave great service, she even offered to redo anything if I was unhappy with my treatment after I got home, which I wasn't. She is a bit pricier than other places I've been too, but I think it's worth it because her room is very clean and she provides great service. I asked a lot of questions and she was very knowledgeable. She was learning to use new equipment and she took the time to do research and get advice from the retailer before doing any procedures - very professional!