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2017-10-08T00:00:00
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2
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We decided to have dinner here for my boyfriend's birthday. First, the waitress did provide great service; we have no complaints about Emma. However, we both ordered the steak and endless shrimp (#teamgreedy). We both had our steaks prepared medium and the first time they came out, they were cooked to perfection. We sent hem back because they were too salty. The manager was supposed to come out and speak to us. That was about 45 minutes ago: still nothing. The second set of steaks that came out were not as salty, but mine was over cooked. It was a step or ten beyond well done. I sent it back and did not want a replacement meal. STILL no manager has come to speak with us and the bill was incorrect. She has managed to go and speak with the table next to us whose order was cold. They didn't complain until after I complained about my second steak was sent back. The bill was incorrect and sent back. After the correction it is still wrong. It has been about 30 more minutes, still no manager. Maybe there's a breakdown in communication, maybe the manager didn't care to come talk to us...whatever the reason we won't be back to find out. Again, EMMA did a great job even though she is new. She kept her cool and got everything taken care of. Knowing that she is new, makes it even worse that Sydney (the manager) did not come over to handle the complaint about the food.
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