Room Concepts is one of my favorite furniture stores. Nathan the owner is a really nice guy and I love that they never pressure anyone into anything. The showroom isn't my style but he sells so many brands and has many catalogs to order from.
Before Room Concepts I usually shopped at Restorations, West Elm and Zgallerie I have found most of the items you can get at those stores they can find you the same or almost the same items for less money. I just ordered 3 rooms of furniture. The beds are the same ones I found restorations but he had many choices for upholstery. The beds were on average 400-650 less then restorations plus I saved hundreds on shipping. I'm not price shopping when I look for furniture but I'm always surprised how much less he sells items at concidering it must be hard to compete with chain stores.
3 1/2 years ago I ordered a sofa from Arhaus. It was one of the higher priced sofas they sold and it is a mess the couch looks like we live on it and we probably sat on it less then 12 times (living room sofa) so I'm replacing it with one of the couches from Room Concepts. When I took them the photo of my couch since I still like the style they showed me the same couch but with options of better stuffing for the cushions and more fabric choices. I have learned a lot about furniture over the past few years and most of the larger stores order from some of the same places Room Concepts orders from but they mark the items up twice as much.
Make sure if you walk in and don't see your style go see someone who works at the store and tell them what you are looking for, you will be very suprised how many brands and items he can order. Some times can take up to 8 weeks to make because so many items can be custom or customized so IMO that is a normal turn around time but they seem to always tell you worst case scenario but everything I have ordered showed up faster then the time frame given.
Besides being a great family owned business it's also a local store and I think it's important nowadays to support local businesses. I was referred to Room Concepts by a friend and I have been very happy with the quality, service and prices. I also know if you have a issue they take care of it. Great customer service.