IF YOU NEVER READ ANYTHING ELSE ON YELP, READ THIS: THIS IS THE MOST HORRIBLE GYM THAT HAS EVER EXISTED IN THE HISTORY OF GYMS.
I am still in shock and disbelief at the horror. I am a regular and avid gym-goer, I have been to too many to count. I chose the YMCA as my gym because the price is reasonable and I have so many branch options. I live in Charlotte and the Charlotte Y's are incredible.
One day I thought that after work (in Concord) I would wait out traffic at the gym, so I googled a YMCA that is close by. I wanted to use the stairmaster so I CALLED SPECIFICALLY in advance to ask if there was a stairmaster at the facility. I was told there was. THERE IS NOT. So okay that is annoying since I probably wouldn't have come if they had told me no, clearly it was important since I was calling in advance so the person who answered could have had the decency to make sure. But that is not the worst part of my experience.
I walked in and was RUDELY greeted by the front desk who informed me that this YMCA does not have "reciprocity" with other gyms, so I had to fill out paperwork and show them ID. Minor inconvenience, but my point was to get in a quick workout instead of waiting in traffic so the extra time and the impolite service was already making me irritable.
I walked up the stairs once I was finally in and politely greeted a woman at a desk, asking where the cardio equipment is. She looked up at me, rolled her eyes, and said "down the hall." Now, maybe I am bad with directions but there seemed to be about 3 different hallways. So I asked if she could be more specific. She angrily got up and walked in the direction of the cardio room. When I walked in, I asked where the stairmaster is and was told by the teenager working the cardio room that "there was something like it in there."
Annoyed, I decided I would still work out because I was already there so I went to the locker room to change. The image of that locker room will haunt my nightmares for all of eternity. It was basically the size of a guest bathroom in a home (like the type with no bath or shower) and dirty. The lockers were old and looked more appropriate for a prison than a gym locker room. There were two other women in there and the three of us were basically touching as I tried to awkwardly change. Still, when I want to exercise I am determined that nothing will get in my way.
So fully dressed and ready, I left the gym and lo and behold, the wi-fi wasn't working and there is no service!!! I asked at reception and they said "sometimes it's slow." That was it. No music, no work out. I got my stuff and RAN out of there, and drove as fast as my car would let me vowing to never return.
Do yourself a favor and learn from my nightmare, do not come here.
If anyone from management ever reads this, talk to your staff. Fix your wi-fi, or tell your customers that somewhere out there the YMCA's are wonderful and they need to go elsewhere.