Several weeks ago I made an appointment for our dog to be groomed; about 7 days ago I called again to see if there was any room/time for a shed x process. At that
time I was informed, there were no other reservations for grooming, and it would be fine. Our dog was scheduled at 10:30a; at 3:30p I called to find out if our dog was ready. I was informed it would take another 2 to 3 hrs.. We picked our dog up and no Shed X was done. I think the groomer does good work, but this rep let me know that other dogs would come before our dog. I won't return as I have never had such a wait for my dog to be groomed. It would have be 7hrs had I not picked him up regardless...