I'm surprised by all the rave reviews because my experience was very mediocre. Service was not the greatest, which I expect is the default at Pacific Mall. The cashier was not very welcoming and it took a while for her to understand my order.
The plus is that they have A TON of different flavours. I decided to order their Special Milk Tea and a Lychee Green Tea, both with tapioca. Both were meh. The lychee green tea tasted very watered down. The tapioca pearls were also not very flavorful. Good tapioca should have a hint of green tea flavoring.
Maybe I should have tried some of their more popular flavours, but for the price (~$5 for a regular size), I expected better consistency. It kind of defeats the purpose of having so many choices if a lot of them are sub-par.