terrible customer service. i had never had a foot massage before and neither had my friend, but the day after her wedding, we decided to treat ourselves or at least experience something that sounded relaxing. some of her family had gone earlier that day and said it was fine.
when we arrived, there seemed to be a shortage of staff, but they assured us we could have our massages at the same time, the rooms were nice and private, the beds comfortable. after a few minutes, someone came to do mine, but they had to call in someone to do my friend's, so hers didn't start until at least a full ten minutes after mine. when it was over, i had to use the bathroom really bad so i went to do that. on my way there, i heard the staff asking each other whether i had tipped or not. kind of crass.
i went to wait for my friend, tipped the guy, and didn't get a thank you, eye contact, or any kind of acknowledgement. my friend was already done, so she definitely didn't get her fully thirty minutes. the girl at the front desk was on her phone talking shit about us in chinese. i made sure to have a short conversation with her in chinese before i left so she'd know i could understand everything she was saying.
the whole thing was totally unprofessional and we didn't even get what we paid for. lots and lots of places around here that do foot reflexology type stuff, so i'd definitely stay away from this one.