I'm not sure why ppl complained about tipping for a 1 hour massage with hot stones for 20 bucks.. Some people just live to complain I guess. The staff was friendly the chairs and towels all were clean. Music was peaceful not a lot of talking. It's 20 bucks. Pay it and tip. I was a little thrown off by the owner pretty much telling me to tip which I planned on doing but I guess because of cheap ass ppl he has no choice. A full service massage from a spa would be easily 75-100. I'd go back.