I had read many negative reviews and was apprehensive about ordering balloons and chairs for my sons 1st birthday party; however, their location is right near my home and more convenient than going to Party City.
The woman who helped me with my order was very nice and listened to exactly what I wanted: 140 balloons and 15 chairs to rent. I requested a delivery and paid in full for everything. I was told it would be guaranteed to be there between 9-10 am. Everything was delivered at 10:45 and the balloons were different colors from what I ordered. Feeling extremely frustrated at this point I called to speak to a manager and she apologized and asked how she could fix it. The owner of the company actually was one of the people who delivered the balloons and felt awful about the mix up. He immediately rectified the situation by calling the store and asking them to make the correct amount of balloons in the colors I had originally requested. He told me he wanted me to be a happy customer and a return customer and was going to have the balloons delivered before the party began which they did!
Sometimes the only way to find out what a business is all about is for mistakes to occur and to watch the customer service response. In this case I feel they did an excellent job of turning a very frustrated customer into a happy one.