Horrible experience. Do yourself a favour and stay away from the East Asian male stylist with glasses. Not only do I think he is incapable of doing his job, he is also absolutely rude (a pleasant way of putting it) and seems not to care for what you want done as a client. He definitely seems caught up in his own world. How he is still employed there is beyond me.
You're better off going someplace where the people know what they're doing. If you're insistent on a Natural Solutions, the stylists at the Scarborough Town Centre location are far better at their jobs AND customer service.
1 star because there's no option to leave 0.