I must say this was a very disappointing experience. My coworkers and I place an order on weekly basis. Today, we placed an order for 8 people and we were all looking forward to it. They do have delicious food however, it is below par when it comes to customer service and the amount of food you get for the money. Most of us ordered Bibimbap and the amount of bulgoki in each order was 2 pieces! We have noticed the inconsistency in the amount of meat in previous orders but we never complained about it until today. We paid $90+ for our order today and to see that with all our meats combined to equal 4 oz was ridiculous. They sent out more meat but the little girl who brought them was extremely rude, rolled her eyes and even told me to "lose the attitude"! Wow! She looked at me and said, "this IS the usual amount!" I told her that it was untrue because we order from them regularly and also if that were the case, why would we ALL complain? Honestly, it was less than tasty today...food got cold while waiting for the girl with special customer service skills and on top of that, I got 3 slices of sauteed mushrooms and a mound of kimchee which I PAID EXTRA for! So I paid, $13.00 for brown rice and kimchee with 3 slices of beef and customer service from a little girl with a sunny disposition...(NOT)! Honestly, the poor customer service , inconsistency in quality, and the high cost is not worth it. I personally like to enjoy my food as I eat, not curse at it! I do NOT recommend it...you will NEVER know what you are getting EXCEPT for the guaranteed poor customer service!
(Response to Owner Comments):
The partially eaten food that was shown to your employee was the way it came to us so now you can clearly see why we were very upset. Your story is an absolute lie and I will not reply in detail since you are very misconstrued anyway. We did not ask for more than what we expected as compared to our previous orders so please do not portray us as if we were unreasonable and impossible patrons to satisfy. I find it very interesting how you can call all 8 of your former customers who regularly placed order with you for months and who have all stated that your food was delicious, liars. Also, your comment on myself being older than your cashier...yes, that is true...she has much to learn about customer service, however I trust that you will guide her to serve as well as you have us yesterday. It was disappointing and what is even more shocking is your perception of what actually took place versus 8 individuals who too were involved. We all saw our own servings and the very fact that we were all disappointed confirms the very fact that something was obviously not consistent. I will only speak for myself when I say that your business sense is exactly the opposite of what loyal customers would expect from a good vendor. Good luck with your business as you continue to strive to improve on your service. Lastly, this is a review on your service and our personal experience with your venue not about the place of my employment. I see your desperate need to divert the focus from your poor customer service to 8 disappointed patrons however, it is unnecessary and entirely unrelated. Thank you.