I had made a appointment to come here at 10:00am. I had a copy of my doctor's order & my insurance card. I met with Allison @ the front desk. She processed my paperwork & was very pleasant. In about 5 minutes I was called back by a gentleman named Anthony. He said: Constance - appointment. " Anthony was very careful & found my best vein to use for my blood draw. I was in & out within 25 minutes. Lesson learned: If possible, make a appointment , blood order copy from doctor and my insurance card.