Food? Good. I was definitely a fan of their Sweet Potato fries with my burger.
Ahh the service. I would like to just say that after this experience I sent an email from their website to the location letting them know about our bad experience, and no one ever contacted me. Hmmm...what does that say about their commitment to their guests?
So I arrive at burger bar with my two sisters and a mutual friend in tow. We approach the hostess stand and let them know we are a party of four. So the host grabs the menus, walks us to a table, sets the menus down, and promptly walks away. Doesn't say a single word to us during the entire interaction. Not "Your serve will be right with you", not "Right this way guys" Nothing. Just dead silence. Awkward.
So our dude of a waiter comes up and takes our order, our food comes out, and the guy comes back to check on us once. Everything came out perfectly we tell him. So as the meal continues, our drinks get empty. We kind of all glance around, but no one has seen our waiter walk by in at least 15 minutes.
So finally another server walks by, his name tag read Damien, and he glanced over saw our drinks were empty, and brought over a pitcher of water. So another 10 -15 minutes goes by...still have never seen our unnamed server...our meals are well beyond finished, and Damien walks by again.
"Has your server checked on you"
"No"
So he says he'll be right back, and comes back with our checks. So we pay, and I don't think too much about it until as we are leaving, my sister and I look back and Damien is cleaning our table. She walks over and politely asked him if he was getting our tip or the dude who took our order. He informed her that when he went back to check on the server and find out why he hasn't been attending to his table that the guy had left for the night and hadn't reassigned our table to anyone.
So..thanks Damien for your server and F-U dude who deserted out table.