I called to see if I could schedule a same day appointment at 11am when my dog showed severe signs of limping and pain. My normal doctor is out of town so I made several calls in hopes of getting her seen the same day elsewhere. This was not an emergency and if I could not be seen the same day then I was fine making an appointment for the following day. Alice was very nice and said she could work me in at 215 but I would have to wait longer than if I had made an appointment. I was prepared to wait because I was thankful to get her in. We arrived at 2 pm, filled out paperwork and sat until 4:05 when I decided I could no longer sit on the wooden benches and hold my extremely full bladder. While waiting I was never informed of how long I was going to need to wait but I was aware that they were busy. My problem with this experience is this: DO NOT schedule a work in appointment if you cannot work them in. I did not think it was appropriate to keep me waiting for 2 hours and I had a bad feeling they were going to charge me an arm and a leg if I was eventually seen and my appointment pushed past 5pm. I have no idea how the doctors are and I'm sure they are great. Just beware of a same day appointment! They only care about the previously scheduled pets.
EDIT: I'm bumping this review from a 1 star to a 3 after receiving a call from Alice apologizing for the wait. They do care and I appreciate the callback.