I accompained my boyfriend yesterday to this location, as he's in the market for a new TV.
He's done his research & was fully prepared to purchase yesterday. It was around 12:30 PM & we walked in & were immediately greeted by the Dish TV people - who of course, can't help with products. We walked on to the TV section & he showed me what he wanted. He had looked online prior to driving here & saw where they had two in stock. We looked around for an employee & couldn't find anyone. After about 10 minutes of walking around, we finally found someone who was already helping someone else. He briefly acknowledged us; however, didn't bother to possibly find someone else to help us.
Five more minutes had passed & finally he came over. Shawn tells him the TV he wants & the employee goes back to his "station" to look it up. Guess what? None in stock...& the real kicker - it was something that was advertised in the Sunday sales paper! Then he proceeds to tell us he can special order it & Shawn could come back & get it in about three days. When Shawn said "no, he would just come back in a few days", the employee was just like, "ok", & walked away.
Needless to say, we weren't too happy with this experience. The employee could have easily said, "hey, I'll check at the other Best Buys for you", but he didn't. Poor customer service in my opinion.