I had an appointment for Nov. 9 at 9am. I emailed the lady to confirm the night before and she replied that it was confirmed. I got a babysitter to watch my baby, showed up at the place 10 minutes early (it was very hard to find) and no sign of the lady. Door was closed, lights were off. I waited 25 minutes - no show. I called, I texted, I emailed. Nothing. It's now 3 days later - still nothing. I'll be calling Amazon for a refund on my voucher. That's a really crappy way to do business. Thanks for nothing!