I really hate being up-charged for things that aren't explicitly stated when ordered. For instance, I ordered a side of sweet potato fries. Fries come out. We get asked if we want some goat cheese cream to go with it. The bf says, "sure." It comes out when we have two fries left for an extra $1.50. I don't even like goat cheese! Same goes for their pretzel. They give a tiny portion of jalapeño cheese and some mustard. We didn't like the mustard, so we asked for a little more cheese...that was an extra $0.50. The money isn't a big deal, but it is annoying to find these little charges on the final bill when we were gonna just tip more anyways. After several dinners here, it just seems like a customer service isn't a huge priority.