Today my family chose to dine at Hoffstots Cafe Monaco as we have for many decades. We arrived early for our 7PM reservation for a party of 7 and were seated promptly at 7PM. With this many 7s what could go wrong!?
Service was spot on until the entrees arrived. A well-done Mini Blackenzola filet entree was ordered among other entrees and shortly after the entree was brought to the table we discovered the steak was raw on the inside. By the time the waitress returned to bring it to her attention everyone else finished their meals. We showed the steaks to the waitress who apologized and offered to have the steaks cooked as ordered and boxed to-go - we accepted the offer.
Upon unpacking the to-go containers at home we discovered the steaks were still raw on the inside - clearly just transferred from plate to to-go container and not cooked as promised. We have enjoyed the food, service, and culture from the restaurant for so long to have such an off-putting experience.