Just had our door installed. We are super happy with the results!
The buying process was great. Our sales consultant came over and spent almost 2 hours with my wife going over ALL the details and answering all her questions. We looked at several companies and ended up going with FISD due to how awesome the sales consultant was and the quality of their product over other companies, for roughly the same cost!
Almost all of these doors are handmade, to order, and customized to fit your exact opening. The industry standard for the door to be installed is roughly 4-6 weeks after purchasing. The only (minor) ding I have against this company is the scheduling.
About 3 weeks out we received a call letting us know it would be towards the end of the week. We weren't given a specific day or time to go on. When we inquired if we could get a specific install time and day, the lady had an attitude and was a bit harsh about it.
I understand there are a lot of doors to get installed, but when you're paying well over $1000+ for a door, you expect a little better service on this end. I need to take off of work at least 2 weeks in advance to be home for the install and it's a simple consideration to provide a little less vague of an install date. I ended up being forced to take 3 days in a row just to cover the range of dates provided.
About a week out we were provided a specific day to install, but no time. Again lady was a little rude about it but we got a 4 hour window after some prodding. We weren't asking the world, just for specific day/time so we can plan accordingly, which shouldn't be an issue considering the price of the product being purchased.
The day of, tech called and notified we were first door of the day, 8am sharp he was here as he promised. Had door installed in just over an hour. He took his time to go through the maintenance of the hinges and lock assembly and cleaning of the screen. He cleaned up and was on his way. Tech was superb!
We absolutely love our new door! FISD deserves the full 5 stars, won't dock a star over a single lady who probably didn't have her cup of coffee for the day. Check out our new door in the photo gallery!