From 4 stars to 2? Yup that's the difference between the rehab wing which was fantastic in January 2013 and the 3rd floor of the main hospital in our recent experience.
A few weeks ago, my brother and I took my mom to the emergency room because she was feeling nauseous and had blood in her stool. The Emergency staff was very professional and prompt.
After an hour's wait, they took her up to the 3rd floor for observation and testing. At the beginning when the floor was fully staffed, everything was fine. They had no private room available, so my brother, who sometimes stays with her when she's in the hospital overnight in a private room, could not. So we left.
As the night wore on, my mom feeling weak had asked for someone who help her go to the bathroom. As a precaution, they put a diaper on her. Three times, my mom said she pushed the button and the nurse said sh'e be there. What we didn't know was that, for whatever reason, they were understaffed. My mom wet her diaper and it stayed on wet for hours. As a result, the doctor came in the following morning and said she had the beginnings of a urinary tract infection. Through the outrage, we were just glad to get out of there. What a horrible experience. I am hoping they are always at the proper staffing levels so no one gets "forgotten" and suffers like my mom did.