I pay for the premiere services with AAA. Last night my vehicle needed to be towed home. I called at 10:17PM. I was given a time from of an hour wait time. An hour passes and still no updates! As I am about to call them, I receive a phone call stating the driver is dropping off an individual in Phoenix and I will be the next call! I was given the time frame of 40minutes. The time passes (over an hour) and still no updates and I have to call them back. I am now told I was given incorrect information and it will be another hour. Of course, that hour passes and still nothing. I call and get the same employee on the phone. She states "I can't believe you are still waiting let me contact the dispatcher". She puts me on hold for over 20 minutes and then hangs up on me. It is now after 1:30AM and I have to get a ride home and leave my vehicle! When I called to speak to a supervisor, they refused to come on the phone. Now, later this morning when calling them I was given the excuse that the call kept getting skipped for some reason. No apology no nothing. They acted like it was not a big deal! Unacceptable especially when I pay extra money for the premiere package and this is how I am treat
UPDATE:
A manager contacted me to apologize and discounted my upcoming renewal. I just hope in the future this doesn't happen again.