Here is an update to what has happened. I was never contacted from the client advocate team for Banfield. Instead I waited for over two weeks and finally called after several unanswered emails. Then they actually transferred me to the location I was complaining about and had the vet responsible for my dogs death speak to me. The Vet that is responsible for my dogs death! They have offered no resolution for the situation. Pathetic. They couldn't even tell me what the resolution procedure was. DON'T waste your time with Banfield. Nothing but problems and are very test happy. They want to do a test for everything. They always try to upsell your visit for a bigger vet bill. I am so disappointed and they won't take responsibility for their screw up.