Super organized and efficient - you sign in with iPads at Reception, appointments are booked online, and communication is done via email. Wait-times are never long (like they tend to be at the usual clinics/doctor's offices, even with an appointment). My husband and I were both looking for a family doctor, and after a lot of research and searching around, we signed up with Dr. Matthew Cruickshank. He is the best! Thorough and informative without being pushy. We're expecting a little one in March, so we're really happy we found such a great family doctor who we feel very comfortable with bringing our baby to when the time comes.