MYL has done 2 jewellery repairs for me on 2 separate occasions. Both times, I initially dealt with Amelia who was professional, friendly and knowledgeable and promptly directed my inquiry to one of their jewelers with the particular skills to tackle the specific issue in question.
The first repair was converting large sterling flower pendant earrings to ones with posts which required laser soldering. Job beautifully done, with posts installed at the appropriate angle to sit just right on the ears.
The second repair involved repairing and restoring a wide silver band ring from Bolivia enameled with patterns inspired by traditional textiles that had been crushed in a bike accident. I was very upset that this ring had been very badly damaged and was somewhat skeptical that it could be fixed. Emily Gill was very empathetic and was very confident that she could restore the ring. She quickly and expertly undertook that repair and quite honestly the ring looked better than new as a result of her handiwork!
My overall experiences were excellent from both customer service and technical expertise vantage points. Perhaps the only downside is that I did obtain 3 quotes for each repair and MYL prices tended to be on the high side. However, I am a firm believer that you get what you pay for and the confidence and peace of mind I have in dealing with MYL is worth the extra few dollars...