Walked into scheduled appointment 15 mins early since I am new to this area. One "massage therepist"was thoroughly enjoying, or dare I say suckling, her waffle cone filled with Icecream. Told her we had two massages for three pm, she said with Icecream in her mouth, "oh. Okay. Sit for a second the other masseurs is getting her room ready." I asked to use the restroom and she directed me to it. This is where I ran into the other girl, who was brushing her teeth in the bathroom. Never once were we asked if we wanted drinks or anything spa like. The first girl continues to eat In front of us. Then told us she didn't have the paper work for us to fill out because of the printer being "broken, go figure." Coming from an esthetics background and my friend coming from cosmotology we did not find this conduct appropriate nor appealing. Needless to say an emergency came up and we left.