Ugh. I would love to tell you all about how amazing this spa is but unfortunately we have never been able to actually get in.
As a subscriber to the newsletter, i see that frequently Strom offers great deal on the thermal experience. Myself and 5 friends all bought one of these deals to celebrate a birthday. However, when you get to the spa to redeem your package deal you are not allowed in. You are immediately wait-listed. The reason - they must reserve the space for people who have booked a service. I pointed out that not everyone who have booked a service are also going to opt for the thermal experience they told me that it doesn't matter. There are not enough lockers. They put you on a waiting list but cannot tell you how long the wait will be. (It ended up being 6 hours the last time we attempted to go). I asked for a refund on the deal we purchased explaining that I paid for a service that they clearly cannot provide me. They said that there are no refunds. What we learnt is that the only way to guarantee entry is to book a service. So you deal that cost $60 actually ends up costing at the very least $90 plus tip and could go up to double depending on the service you book. Additionally, the location is not that convenient and there is nothing around it so even if you get waitlisted there isn't anywhere close by that you can go to to kill time.
It really feels like the deals that they send out frequently are a scam. It is just a way to force you to buy a service because they do not have the capacity and do not reserve places for ppl who just want to experience the thermal option. I am very disappointed. Four other couples came in while we were there that had the same issue as myself and my friends and also mentioned that this was the 2nd or 3rd time that they tried to gain entry. Basically I have thrown away $60 or I have to spend an additional $30 to get an overpriced express mani. And honestly, I don't want to give these people anymore of my money.