I've officially switched over to threading now over wax. Part of my eyebrow is missing now due to a bad wax job that actually left me slightly injured. This Eyebrows R Us place gets the job done (except for one time) but are lacking in customer service. They are actually pretty cold when you walk in and rarely smile. I've only been there twice and have been to another Eyebrows R Us and got the same treatment. Maybe it's a cultural thing to not be cheerful. The only problem I ever experienced there was having to tell the person to do the top of my eyebrow. She told me it wouldn't look natural, but I told her that I have always had it done without ever asking someone to do it and that I would still like it done. I think she was just lazy and wanted to finish quickly.