The service is usually pretty great here, and the pastries are comparable in prices to most pastry shops. With one cashier, the service can be a bit slow at times when it's a semi full house.
I came here for the AYCE french toast served with caramel maple syrup with a side of strawberries and whip cream. During the second round of french toast the strawberries and whip cream were left out, since they cost for another serving, which I thought was totally misleading. The presentation of the second set was total lack luster, and not as great without the fresh strawberries.
My ultimate favorite is the free gift wrapping when I purchase their sweet treats as a present. A real personal touch, that makes this place stand out.