We tried to order ICED coffees, the guy served us hot coffees that was burning to the touch. We asked why we got hot drinks when we ordered iced coffees thinking he might've gotten our order wrong. He said he did serve us iced coffee and his reason was that there's ice in the drinks that takes longer time to melt... Apparently some kind of special ice we don't know about. We kind of let it go and walked out the door with our beverages, we opened the cup, there's one tiny little piece of ice that's almost fully melted.
Basically, we didn't get our cold beverages... Not even hot beverages because there was still ice put in the drink. We ended up with Luke warm coffees. Very unimpressed. Will never come back again.