We had over $1200 worth of work less than 2 years ago, and one of the items they did was replace the rear brakes. This included turning the rotors and replacing the pads. 28k miles later they are already down to 3mm and starting to scar the rotors. Anyone who knows anything about cars, knows the rear brakes wear a lot slower than the front. And 28K miles is really abnormal to replace rear brakes so quickly. Let's just say I've never had a car, which I've owned many, ever wear the rear brakes this quickly.
So i called and spoke to Gary (who was very defensive as soon as he got on the phone) and I pleasantly told him of the situation and asked if there's anything he would do. To be honest, it looks like the work wasn't even done, but I told him and will Yelp that I am not pointing fingers or making any accusations. But he told me to bring it in, which I would have done. But I asked if I bring it in, and the brakes are in the condition I say they're in, will he replace them. He said no.
So somehow these brakes that lasted over 60k miles before, just lasted only 28k miles this time. Same driver, driven the same way since we bought the car new 5 years ago. I feel that Gary should have said to bring it in, and if they were in the condition I said they're in, that he would replace them at no charge. But nothing even remotely close to doing that. Rather, he was defensive and basically tried to make me think I know nothing about cars, which isn't the case. Far from it. That's why I didn't have the shop that noticed it, during a routine oil change, do the work until I checked with the last shop that did it. Thinking the shop would make it right.
Sadly, I was wrong.