Had a really unpleasant dining experience tonight. I've eaten here many times and it's been fine. I write this tonight hoping that a manager will read this and take corrective action. First - I had to wait 20 minutes and when I was seated the restaurant was empty except for about 4 tables. this was before 7 pm.
Second when I ordered the waiter told me they were out of pastrami. How does a deli run out of pastrami?? Especially when at least half of t)e items on the menu contain pastrami!
Third mthe corned beef i got instead was so fatty and tough it was hard to eat.
Fourth I had to wait half an hour after I finished eating to have my plate cleared and get a check.
Fifth when I left at about 7:50 they had locked the front door and wanted me to go out into their very dark parking lot through a side door. There were several other tables still eating but they turned out the lobby lights after I left - closing time is at 8.
Last the staff - while not really rude - had NO interest in the customers. They blew everything off, didn't speak except to tell me the front door was locked (one girl said it wasn't and opened it for me). They made it abundantly clear that they could care less about their work- and I am a very uncrabby easy-going diner.
Oh, yeah, and the bagels I bought to bring home were hard as a rock.
It will be a LONG time before I return.