HUGE WARNING - RED FLAGS
After moving out of a rental property this past weekend My wife and I used this company. We received a coupon in those money mailers, 3 rooms for $49 plus a hallway was free. So, of course we called to schedule a cleaning. When discussing what was needed they ended up quoting us a rate of $130, and stated it was higher because of the loft, and staircase that would need to be completed. We agreed and schedule the appt. When the technicians came out, they were suddenly telling us the rate was going to be $529!!!! Advised we would needed to do additional cleaning due to literally 4 pet urine markings. Keep in mind this is a 5lb Yorkie we are talking about here. Shocked by this, my wife and I told them no way, and that we would use a second company we had scheduled for the next day (should have used the second company). After declining the service the technician says "give me a moment I'm going to contact the office and see what I can do." The technician comes back to us and says "ok, we'll do the services for $329. I'm going to take care of this for you." He then explains to us by doing this service there will be no pet stains, or post service pet smells. He also advised there is a 30 guarantee on the service and if our former landlord found any problems or noticed any smells they would come back out and do it again. We agreed and allowed them to complete the service.
5 days after the service, our former landlord contacts us saying the house had a strong pet odor from the carpets not being properly cleaned, and due to this she would be charging our deposit to once again have the carpers cleaned, this time by her company she uses. We explained that our service had a guarantee and we would send our cleaner out again. When contacting the office we spoke with the office manager, Hilda. She proceeded to tell us that the service we were promised wasn't completed, and that they don't offer a 30 day guarantee on there work. She explained that we only paid $329 vs the $529 we were quoted so only a portion was done. When we explained what we were told by the technician, we were told that's not possible, even though the services to be completed were still listed in the receipt. When we asked to speak with the technician we were told that also was not possible. When asked to speak to the owner, Carlos, to express our concerns. We were again told that was not possible. When asking for an address she told me we don't have one for you to visit. The office manager said she would have Carlos contact us and let him know it was urgent. We never received a call back from Carlos.
Moral of the story is the technician lied to us. The company apparently does not have an office. The office manager wasn't willing to follow through with what we were promised. And finally, Carlos the owner, who apparently is also a field technician, didn't care enough about retaining clients to make a phone call and do the right thing, or to hear that he has a technician out there lying to his customers about services be completed, and guarantees that the company apparently doesn't even offer. USE AT YOIR OWN RISK
***** In response to the reply below *****
Based on my review you should know exactly who I am. I am the husband of Kaila M, Who also posted a review, which you responded to. It's interesting how a large number of your reviews are complaining about similar issues. Especially being upsold. Your company is practicing typical bait and switch technics. The BBB will be happy to be notified of these tactics.