I have been a client of Timeless for several years - first in North Olmsted and now in Westlake. I've had many services performed and found the staff to be helpful and courteous. It is a beautiful office, and I love that you exit directly to the parking lot - no elevator or back stairs. I had the hydra facial yesterday, and my skin is amazing today! This is a great service for someone who wants immediate results with NO downtime! I am very pleased with the results. This is a new service for the office, so there's a discount through March! Kylie is amazing! She does my eyebrow waxing and tinting (and she listens to what you want)! Dr. Christian is wonderful and she's why I keep going back. Lori at the front office is so helpful and kind (as well as Angela, the practice manager).