Surprised that so many people review a hardware store (??)
Now one has to remember that Lowe's is 80% self service, 20% when available some individual attention. So yes sometimes when there are 5 people needing help and only two guys one may have to wait for a bit. Just about 10 minutes which isn't to much time unless ones self importance can't spare a few moments of idle time.
Like Lowe's with their selection, wide aisles and quick check outs