Took my acoustic there to get the bridge re-glued because it was detaching and needed repairs. After a couple weeks of the guys trying multiple glues and epoxies and making a plate for the inside of the guitar, it just couldn't be fixed. They apologized for not being able to repair it and told me there was no charge since they couldn't fix it. I was out of town for a few weeks and they even kept my guitar safe while I was gone. Picked it up and no charge at all! I know these guys do very good work and are very friendly. I have recommended them to every musician I know for guitar repairs.