Oh how I wish I could give zero stars! Where can I even begin? Firstly, I've been on auto pay for 11 months. I've had no need to log into my account at all until this month, where money has been super tight. Luckily the site saved my login and password. I checked my due date - Dec 10 - and unenrolled in auto pay because I was going to pay the bill a day or two late. My yearly contract is up in a month anyway. This morning (Dec 8) I checked my bank account and they've taken the money out for my bill and I got a nice insufficient funds notice from my bank (mind you I have the cash in my wallet I just haven't made it to the bank because I thought I had time!) I call Customer Service and speak to two different ladies before I start taking names of the SIX people I got passed around to in the HOUR I spent on the phone with them. Everyone was super quick to pass the buck. Basically their answers were oh ____ department can help you. *Transfer* Oh _____ department can help you with that. *Transfer* One guy, Jose, was a total jerk, I can't even believe he makes his living in customer service. Nobody could explain why my due date says one thing but they take the money out before. All I wanted was a real black and white answer. Or a document that explains it. One guy flat out refused to send me anything to my email, like I'd asked for something insane? I think that was Jose. Lol. There was a bunch of nonsense I caught them in and their answers made no sense. (Finally speaking to a manager who knew a teeny tiny itsy bitsy bit more than the other reps, but was still clueless, he states that the due date is for non-autopay customers. This makes zero sense as to why I have a non auto pay due date but have been on auto pay!) I won't get into anymore of it. But it is super safe to say that their call center sucks, has rude people of which work here in the East Valley - how scary! No one will help your situation...they just keep trying to find ways to defend their system. The manager got my contract end date wrong, by a month, couldn't add the bill date correctly and I had to correct him few times to keep the Convo less confusing than it already was. One rep said he was sending me an email with some personal security id in it and I never got it. I asked the manager how long it takes to get that email, he says a couple mins. I say a couple like 2 or a couple like 15? He says 15. Well that's not a couple, but I still didn't get the email and it's been an hour and a half. I asked the manager what he could do for me to keep me as a customer, he said oh that's not my department. And offered to transfer me to "Loyalty." LOL!!! Don't waste your time or money with this company. The internet service is bad enough and it's backed up with uneducated employees that lack integrity. I feel so sad for this company. They're just horrible. I'll gladly pay $34 insufficient funds to never have to talk to them again! Good riddance. Dear Century Link: time to fire some CSRs - they're ruining your biz.