DiBella's has been one of my favorite sub shops for many years but this location disappoints be time and time again. I attempt to give simple instruction of my order and only 1 out of the past 6 times have they gotten it right. I have been served cold buffalo chicken subs, which is supposed to be a hot sub, on multiple occasions and returned the order until they got it right (sometimes twice in one visit).
Today I ordered a large buffalo chicken sub with extra buffalo sauce and cut into thirds. When I receive it, the chicken is ice cold, the sub is cut in half (in my opinion the halves of a large sub tend to fall apart, so I order thirds), and there was so little buffalo sauce that I could hardly taste it. I even repeated myself at the end of the order just to make sure it was heard. I am very patient with the employees, but my patience is wearing thin with their carelessness.
I don't think what I ask is difficult. These employees seem to be very unskilled incapable of simple instruction. Although I enjoy the DiBella's food chain and it is convenient for my lunch break to go to this location, I don't think I will be eating here anymore.