Please please stay away from Melissa Gutierrez, I was furious to find out that I got hit with hundreds of dollars bills after she told me the service I received was covered by my insurance 100%, you know what the funny thing is? I totally anticipate things like this would happen, where a doctor just tell you something that's covered under your insurance when it's actually not, so I ASKED HER 3 times on that visit to make sure if the lab work is REALLY covered 100% and she said YES. Not beliving her, I asked the front desk cashier, as well as the person who performed the service, they ALL TOLD ME it's covered 100% by my insurance as it's part of preventive care. And STUPID me that I asked everyone else in that clinic except my insurance company. I called them and asked why did they submit service that is not covered by my insurance, they just simply refused to be responsible for the bill and left me fighting with my insurance. I'm not going to give up letting everyone know HOW EVIL that clinic is, how can they just assume all the service are covered 100% by the insurance when they later argue with me "well, not all the doctor know what your insurance covered", THEN WHY DIDN'T they just tell me "not all the service are covered by your insurance, so you might want to check with your insurance first", but instead, they just told me "might as well do it because it's covered by your insurance 100%", PLEASE TAKE MY WORD, NEVER believe anything the doctor told you to do, ALWAYS call and check with your insurance WHEN YOU ARE at the clinic. HOW CROOKED this world has become, SHAME ON YOU!
*I didn't even ask to perform the service, at the end of my check up, she just randomly asked me "do you want to do this service as it's covered by your insurance 100%?" I never even know about that service until she mentioned about it and I fell for it, I DID NOT ask for that service initially. I hereby state everything I said are true, and the doctor did word for word say it's covered by my insurance 100%. Also, they provide fraud statement telling my insurance that during our conversation in doctors office, Doctor feel that addition test are needed which is what result the charge, wow.