The groomer, Carla does an excellent job grooming dogs.. IF she shows up for work. I've been bringing my dog to her since they opened the store in downtown pineville, and I've lost count of how many times I've received phone calls from Fluffs of Luv explaining my appointment must be rescheduled because "The groomer is sick" - Even sometimes my RESCHEDULED appointment ends up getting rescheduled. There is a second groomer named Farmer, that groomed my Schnauzer once because Carla was unavailable for so long.. Unfortunately he cut SO close to my dog's belly, that it gave him Razor Burn. I didn't complain, because I understand mistakes happen. I am not sure if Carla has a serious illness or just no respect for her job, but either way I've decided to take my business elsewhere.