I dropped my car off on Monday, December 16th at 9:30am in the morning for an oil change and to check a power steering. After not hearing from anyone, I called at 3pm. Was informed my car had not even been looked at, if they don't get it done in an hour they will provide me with a car. 4:30 received a call that my car had not been done and to come pick up a car. No other information was given. When I went to pick up the car (which was way smaller than my Traverse) was informed that if I have a dog in the car it would be $100 fee. I had to miss my class with my dog of which I pay for, just so I didn't get an additional charge for something that was not my fault. Not only that was not told to bring my insurance card and when I told the guy that it was in my car he went to get my car and went through my glove box with out my permission! Gave me a very bad feeling about ever leaving my vehicle there again. This was an inconvenience to me not having my vehicle. Next morning still after no correspondence from the Service Manager I called and left msg. Finally got word but was told that it would be over $600 to replace a couple of hoses. Really? Nope! Asked if the oil change had been done, NO. Ok really! That is the whole reason it was taken in. Ask for just the oil change to be done and will deal with the other issue. When SM called to tell me car was finally done ask my cost and was told $75.75! Questioned it and said it was 19.99 for a tire rotation plus 49.99 for oil change. Told him didn't authorize the tire rotation just said to do oil change, he did take off the tire rotation but it still cost $54 for an oil change. This location was very convent for me cause it is very close to work but I will no longer go here. Had not only a bad experience with car shopping there (which went else where to purchase my car) but I should not feel like I am being taken.