You should have been more professional rather than insinuate that my review is false, or that it was done by a competitor. Since you chose the low road, I will go there with you. No. Steve. This review is not false. First of all, you should, thoroughly, read the review before you make an idiotic comment about it being false. There is not one statement on my review that states that I made a purchase of a water softener at your sales office. "Huh?" (Your word not mine) You are correct, it is counter productive for your company to cancel our appointment, on the day of, and, yet, it happened. Also, we have the voice mail of your office canceling and stating that we can come to your showroom. Once again, read the review, not once did I state that we were told that we "have" to come to you. You show your foolishness by stating things that are unwritten, and then attributing them to my review. There is no need for you to wish me luck. We received a system with a lifetime, transferable warranty, from a company that did not waster our time, and their owner does not writes idiotic rebuttals to a factual review. I am not a competitor. My name is J. Austin and my last name begins with the letter B., and you, sir, are a clown. Respond if you'd like. I've got more, if you want to keep going. I, highly, doubt that I would lose a debate to an adult that types in all caps, to make their points, and uses childish acronyms like "LOL."