Needed to change my front door. Talked to a lady on the phone who was reluctant to help snooty in other words). Apparently they carry thousands of kinds of doors, so in order for them to help, you need to know exactly what you want for them to help you. I asked how I would know what exactly what I wanted if I didn't know what they carry. Finally she agreed to have a salesman call me to set up an appointment.
Business must be good for these guys because they never called me back. Expected better service for a $8000 purchase.