I found Foot Solutions 3 years ago and it's become the only place I'll buy my shoes. I have "foot issues" so it's very difficult for me to find cool/attractive, functional shoes. HUGE life-impacter to find these unique brands that I could actually wear to work all day and/or travel in, etc., without pain or problem!! Yes, the price-point is higher, but that just means I have less shoes - and each one is perfect!! They also last a REALLY long time!
As for the other posters I've read: Of COURSE you can't walk 1.5 miles in your shoes and return them! No kidding. Would you want to buy shoes that have been walked in for a mile and a half? I think "no," which means they can't be re-sold. As for service, my experience over a 3-year period has been consistently excellent service. I've never experienced anything less than full attentiveness!