I hate Cheesecake Factory with a passion. A MASSIVE menu is the absolute WORST concept a restaurant can front. It clearly shows since all 3 times I have been to this establishment the food has been unappetizing and just pathetic. Chicken Marsala was raw with a bland and watery sauce, I had 3 different kinds of noodles on the dish, how I have no clue. Any meat is not prepared to specification. Servers getting tables mixed up constantly.
The issue is a massive menu, a massive kitchen, massive portions with a massive amount of employees just spells out a massive failure. Having a bible for a menu isn't appealing, it's just stupid. You sit there and spend 12 minutes going through everything and can barely see what you are reading if you choose to dine after dark. It hasn't failed yet in that each time I would find something different to try I would pretty much know something would be wrong with it.
That's another thing, the "ambiance lighting". I suspect the reason for being that dark is so you can't see how bad your food looks when it arrives, so when you eat your meal there really isn't anything to look at and question.
If anyone else is just the biggest fan of this chain, great, good for you. I'm not. The whole franchise just needs to disappear.