Dr.Miller is one of the best physical Therapists I have ever met. I am deeply saddened that I can no longer have him as my PT. I have a rare genetic disorder called EDS that makes my joints fall out of place. It's horrific and Dr.Miller made it bearable.
However, his office staff made it unbearable to continue going to his office for treatment.
EVERYTHING is about insurance, how you'll pay, billing codes, ect.
Which is like any other place.. But no. This place is a tangled web of figuring out how to best profit from your condition and if you don't fit into their codes. You're out of luck.
I am fully disabled and have on top of everything also have severe issues cognitively with executive function. The hoops that this place makes you jump through for an appointment is brutal, unnecessary and a panic attack waiting to happen.
I was barked at for a "no show" because I had a seizure the day of and was encouraged not to come back because I didn't show for his busy hour and "we need to make money."
There is no empathy.
I have a systemic illness and was told that under NO circumstances will they be able to work on more than one body part (even with scripts).
This is to help track progress.
What happens when you're not expected to make progress because of a disease that slowly robs you of mobility?
You're still considered to make the same strides as everyone else.
The final straw..
I made appointments with them and had to get a script. Obtained it Friday and was charged $70.00 for no-show BEFORE my appointment for not having my script to them earlier.
I can't even get out of bed most days, I rely heavily on my doctors to get scripts, however he was out of town and didn't fax it, but gave me a hard copy..
The fact that I had the script in hand prior to the appointment was not enough and was charged $70 made me realize that patients aren't their main priority.
This is my entire month of money I had for food as I await disability.
if you're looking for a place that will work with you and your CHRONIC condition..
Save yourself the headache and stress and don't come here. They don't want anything complicated and they let you know it upfront.
I love Dr.Miller and am glad I had the chance to work with him for the time I did. Im sad that paperwork, billing,insurance and profit come before anything else in the practice.