Never been impressed but tonight has done it in. Went with a group, ordered a burger medium rare, it came out hard grey and dry ($16). Eventually the server came by and took it back to fix it. 15 mins later he comes by and says they are about to cook a replacement. At this point everyone else is done and looking for the check. I'm not going to make them all wait on me/the restaurant so I can eat.
Manager (I guess? Looked to be about 14 years old) comes by as checks are being dropped and says "Heard we messed up your burger, can we make you one to go?" Seriously? That's what how the corporate manual instructs you to deal with the situation?
Place is so basic. Poor man's corporate Firebirds with a better location, worse food, higher prices and awful management.