Sound Xpression is cool.... I have mixed feelings though. I'd give them 5 stars for service, but maybe only 2.5 on price. That averages out to 3.75, so I'm rounding up.
I went in there some weeks back to buy a new car stereo without doing any homework beforehand (shame on me). That's something I really don't like to do, but because of circumstances that day I pretty much had to. I guess there's no better way to judge a company than by how they treat customers who are completely at their mercy. That was my situation, and here are my thoughts:
Knowledge- Seemed like they really knew their stuff. This is the kind of place you go to 'pimp out' your car stereo system. I just needed a deck, so I was probably lightweight for them. They recommended Pioneer to me exclusively--so much so that I wondered if they even carry other brands (they do). I would have liked to see more choices, but I figured Pioneer must have been the only thing in my price range (?).
Installation- Although not speedy, it was started immediately, and I appreciated that. Took quite a while for them to just swap out decks--about 2 hours--but the end result was a quality job, so I'm not complaining. Furthermore, installation was $60, so $30 an hour for some of the "industry-leading" installers doesn't seem that bad to me.
Price- I had a feeling I was paying a little too much, but it was a now-or-never situation, so I had little choice; I bought it. I did some research later and discovered I paid full retail. Not the end of the world, but it almost seems antiquated these days to charge full price on anything...there are just too many options out there for consumers. The actual market price for the deck I bought was roughly 20% off of MSRP. Again, not the end of the world, but I'd imagine that shrewd retailers would be aware of market prices and adjust accordingly.
Overall, I'd recommend this place for installation hands-down. As far as purchasing items...maybe if you did your homework and presented to them your other options for purchasing at more competitive prices they'd come down a bit? Not sure. But, it wasn't a bad experience at all. I'd recommend Sound Xpression to someone else looking for a car stereo, but I'd tell them to do their homework first. Know what you want, and how much you want to pay for it.